Privacy Policy

Who We Are

Commercial Windows & Doors Inc.(“we,” “us,” or “our”) provides commercial window, door, and glass services. Our office is at 9000 Keele St, Unit 5C, Vaughan, ON L4K 0B3, Canada. You can reach us at 1 (888) 896-8650 or info@commercialwindowsdoors.ca.

We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and related privacy expectations for commercial activity. This policy is written in plain language so you can understand what we collect and why. It is not a substitute for legal advice, and we may update it as our practices change.

Information We Collect

We may collect personal information in these ways:

• Information you give us — name, phone number, email, business or building name, city or project location, service needed, project details, and optional photos (up to three images, 10MB each) when you submit a quote form, email us, or call.
• Job-related details — site addresses, access notes, photos you share, insurance or property-management contacts needed to schedule and complete commercial work.
• Website technical data — IP address, browser type, pages visited, and similar log data that helps us keep the site working and understand which pages are useful.

We do not ask for payment card numbers through our website quote form. If payment details are needed later, they are handled through secure, appropriate channels for the job.

How We Use Your Information

We use personal information to:

• Respond to quote requests and schedule site visits
• Provide estimates, contracts, invoices, and project updates
• Coordinate emergency board-up, repairs, and installations
• Communicate about warranties, follow-up service, or account questions
• Improve our website and service experience
• Meet legal, insurance, safety, and accounting requirements

We only collect what we reasonably need for these purposes. If we want to use your information for a new purpose, we will explain that and ask for consent where required.

Cookies and Similar Technologies

Our website may use cookies or similar tools for basic site function, security, and analytics. These help pages load properly and show us which content visitors use most. You can control cookies through your browser settings. Blocking some cookies may affect how the site works.

How We Share Information

We do not sell your personal information. We may share it with trusted parties only when needed to run the business or complete your project, such as:

• Crew members and subcontractors working on your opening
• Fabricators, suppliers, or hardware vendors fulfilling an order
• Payment, hosting, email, or form-processing service providers
• Insurers, adjusters, or property managers when you ask us to coordinate with them
• Authorities when required by law or to protect safety and property

Service providers are expected to use personal information only to perform their services for us and to protect it appropriately.

How Long We Keep Information

We keep personal information only as long as needed for the purposes above, including project records, warranties, and legal or accounting retention. When information is no longer needed, we delete it or anonymize it where practical.

Security

We take reasonable steps to protect personal information against loss, theft, and unauthorized access or disclosure. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security, but we work to keep your information safe with commercially reasonable safeguards.

Your Privacy Choices

Under PIPEDA and our practices, you may:

• Ask what personal information we hold about you
• Request a correction if something is inaccurate or out of date
• Withdraw consent for optional uses such as marketing emails, where applicable

To make a request, contact us using the details below. We may need to confirm your identity before responding. If we cannot fully meet a request, we will explain why.

Third-Party Links

Our site may link to other websites. Their privacy practices are their own. We encourage you to read the privacy policy of any site you visit after leaving ours.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page. Continued use of the website after an update means you understand the revised policy.

Contact Us About Privacy

Questions, access requests, or privacy concerns can be sent to:

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

Related: Terms & Conditions